Frequently Asked Questions
Everything you need to know about your Western wardrobe and our services.
How do I determine the correct size for cowboy boots?
Western boots often fit differently than athletic shoes. We recommend ordering a half-size smaller than your standard sneaker size for a snug fit that will break in perfectly over time.
What is your return policy on Western apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that custom-shaped hats and worn boots are ineligible for return.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a tracking number via email to monitor your package's journey to the ranch.
Do you offer professional hat shaping services?
Yes, we offer custom hat shaping for all felt and straw hats purchased through our store. You can specify your preferred crease—such as Cattleman or Gus—in the order notes.
Are your leather products authentic?
Absolutely. Crazy House Western Wear only sources high-quality, genuine leather and exotic skins from reputable tanneries and trusted Western brands.
Can I exchange an item for a different size?
Yes, we offer free exchanges for size swaps on domestic orders. Simply visit our Returns Portal to start the process and print your prepaid shipping label.